The intent of this site is to share my thoughts and views on corporate behavior and organizational excellence, issues I believe have a critical impact on day-to-day business practices.
I hope you enjoy this blog and invite your feedback. To learn more about the consulting services offered by Prime Meridian Consulting Services, LLC, please visit my website at www.primemcs.com.
Peter
Monday, December 7, 2009
Poor Customer Service Costs Billions - destinationCRM.com
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