Are you living up to your own Mission Statement?


A friend, employed on a part-time basis at a local service company with operations in multiple states, recently learned how his employer had issues living up to his own mission statement.


Prominently posted for employees and customers to see is a mission statement that proudly proclaims the value of both the company's customers and its employees, and how the company strives to treat each in the best manner possible. 


Working a recent 8-hour holiday shift as required by the company, my friend was happy to learn from the others working with him that, because they were all working during a company designated holiday, they would be earning 2.5 times their regular hourly pay, divided into overtime and holiday pay. As such, the increase in pay took some of the sting out of working when everyone else was home celebrating with their families and friends.


Upon checking his pay check, my friend was surprised to see that he had only received overtime pay, equaling 1.5 times his hourly wage, but not the 2.5 times the others received. He contacted his supervisor who told him that since he was a part-time employee, he was not eligible for the Company's holiday pay, as that was reserved for full-time employees only.


Thinking his employer had made a mistake, he contacted the CEO, eventually receiving a short thank you for bringing this to his attention.


Perhaps the CEO thought a part-time  employee's time was less valuable to the company than that of a full-time employee, but would he have been equally satisfied with the part-time employee delivering sub-par customer service? Somehow, I don't think so.


What do you think?